Using the Built-In Crypto Exchange

The built-in exchange is a simple swap service: crypto in, different crypto out. You choose the coin and network you will send, the coin and network you want back, and a payout address. The service quotes a rate, you fund the order, and after blockchain confirmations it pays out to your address without further action from you.

There is no identity verification and no separate signup. It runs inside the same dashboard session as everything else — if you have an account, you already have access.

A swap tool inside a dashboard sounds niche until you need one. Common cases:

• Converting leftover altcoins. You have a small amount of a coin you no longer want and would rather hold something stable like USDT.
• Getting the right coin for a payment. A service you use accepts one specific coin; you hold another. Swap first, then pay.
• One-off conversions without an exchange account. Registering on a centralized exchange for a single swap means KYC, holding periods, and withdrawal reviews. Here it is one order, one deposit, one payout.
• Consolidating across networks. Combined with the network selectors, you can move value from a coin on one chain to a different coin on another chain in a single order.

If your target asset is USDT, pay attention to which network you pick — USDT exists on many chains with very different fees and confirmation times. USDT networks explained covers the trade-offs.

The whole flow is a single form followed by one on-chain transaction from your side.

1. 01Open the exchange in the dashboard and pick the from coin and its network — this is what you will send.
2. 02Pick the to coin and its network — this is what you will receive.
3. 03Review the live quote. It shows the current rate, the network fee for the payout, the 1% service fee, and the minimum amount for this pair. The quote updates with the market.
4. 04Enter the payout address where the received coin should go. This must be an address on the network you selected for the to coin.
5. 05Create the order. You get a deposit address for the from coin; some networks also require a memo — include it if one is shown.
6. 06Send your deposit to that address from your wallet.
7. 07Wait. Once the deposit confirms on-chain, the service processes the swap and pays out to your address automatically.

Note who pays which fee: your wallet pays the sending fee for the deposit transaction, while the payout network fee and the 1% service fee are shown in the quote and come out of the swap itself, so the amount you receive reflects them.

Every order has an ID, and you can track any order by that ID from the dashboard. The status tells you exactly where the swap is:

• Awaiting Deposit — the order exists, but no deposit has been detected yet. Nothing happens until you send.
• Processing — your deposit arrived and is confirming or being converted.
• Paying Out — the swap is done and the outgoing transaction to your address is being sent.
• Completed — the payout transaction is out. Check your wallet.
• Failed — something went wrong during processing. See the recovery section below.
• Expired — the order timed out before a usable deposit arrived.
• Cancelled — the order was cancelled before completion.
• Refunded — your deposit was returned after a failed or expired order.

Most swaps complete in 10-30 minutes. Almost all of that time is blockchain confirmations, not the swap itself: the service waits for your deposit to confirm, converts, then broadcasts the payout.

• Fast, cheap networks on both sides put you at the low end of the range.
• Congested networks or slow chains on either side stretch it out — the slower of your two networks sets the pace.
• A deposit sent with a very low fee can sit unconfirmed for a long time; the order stays in Awaiting Deposit or Processing until the chain confirms it.

If the order is in Processing or Paying Out, it is moving — no action needed. Check the deposit transaction in a block explorer if you want to see confirmation progress.

Two situations matter: an order that fails after your deposit arrived, and a deposit that lands after the order already expired. In both cases your funds are held, not lost.

1. 01Confirm your deposit transaction actually confirmed on-chain using a block explorer.
2. 02Wait 2 hours from the deposit. Orders that failed or expired after a deposit arrived become refundable after that window.
3. 03Request the refund in the dashboard. A 5% refund fee is deducted, and the remainder is returned in the coin you sent.
4. 04If anything is unclear — the status looks stuck, or the refund does not become available — contact the support tickets page in your dashboard with the order ID and your deposit transaction hash.

Before you fund any order, run through this list. It takes thirty seconds and covers nearly every way a swap goes wrong.

• Payout address — pasted correctly, first and last characters verified, and it is an address you control.
• Payout network — matches the network your receiving wallet actually supports for that coin.
• Deposit amount — match what the order quotes; a different amount can produce a different or failed payout. Your wallet's network fee is paid on top, not subtracted from it.
• Memo/tag — included if the deposit network requires one; a missing memo can strand funds.
• Minimum — your amount clears the pair's minimum shown in the quote.
• Order ID — recorded somewhere before you send.

These are the same habits that protect every crypto transfer you make, including balance top-ups. Sending crypto safely goes deeper on address verification, network mismatches, and fee handling.

The exchange is covered by the same Terms of Service as the rest of the platform. Swap only funds you legitimately control, double-check everything before sending, and keep your order IDs until the payout is in your wallet.