Refund Policy

The platform is a digital service. When you add funds, that credit is applied instantly to your account balance and can be used right away to access our residential proxy network.

Because the service is delivered digitally and your balance is available the moment it is credited, please read this policy carefully before you purchase. By adding funds you confirm that you understand and accept the terms below.

This policy explains when a refund may or may not apply, and how to ask us to review your situation. We aim to be fair and to handle every request in good faith.

At present, the platform accepts cryptocurrency only, processed through a third-party crypto payment processor. Card payments may be added in the future.

Cryptocurrency transactions are irreversible by nature. Once a payment is confirmed on the blockchain and credited to your account balance, it cannot be reversed, charged back, or returned to its original wallet.

For this reason, deposits are generally non-refundable once they have been credited to your balance. Please double-check the amount and network before sending any payment.

Your account balance never expires. Credit is stored indefinitely and spent only as you use the service, on a pay-per-GB basis or against an unlimited speed and time plan.

Gigabytes you have already bought do not expire either, including any bought at a promotional price: they stay on your account until you use them. Unlimited plans work differently, because they are sold by time rather than by volume. Such a plan runs for the term you purchased and ends when that term is over, and unused time on an expired plan is not refunded or carried forward.

Because your funds remain available for as long as you need them, there is usually no reason to request a refund. If you are not ready to use the service today, you can simply leave the credit on your account and return whenever it suits you.

Any unused balance stays yours and ready to use at any time, with no deadline.

If you experience a genuine, sustained service failure that is directly attributable to the platform, contact support. At our sole discretion, we may issue account credit on a case-by-case basis once the issue is verified.

This applies only to verified failures on our side. It does not cover problems that are outside our control or that result from how the service is used.

In particular, the following are not eligible for credit under this section:

• Blocks, bans, captchas, or rate limits imposed by the websites or destinations you connect to.
• User misconfiguration, including incorrect credentials, settings, or integration on your end.
• Issues caused by third parties, including your own network, software, or upstream services.
• Using the wrong proxy type or protocol for your task (for example SOCKS5, SOCKS4, HTTP, HTTPS, or UDP).

Accounts terminated for violating our Acceptable Use Policy are not eligible for any refund, and any remaining balance is forfeited.

If your account is closed because of prohibited activity, the credit on it will not be returned, converted, or transferred. Please review the Acceptable Use Policy so you understand what is and is not permitted before you use the service.

From time to time we may add free or promotional credit to your account, for example as a bonus or part of an offer.

Promotional credit has no cash value. It is non-refundable and cannot be withdrawn, exchanged for cryptocurrency, or paid out in any form. It may be used only toward the service in line with the terms of the relevant promotion.

We may also offer reduced pricing for a limited period. A purchase made at a promotional price is final on exactly the same terms as any other purchase: the reduced price is not a deposit, it is not refundable in cash, and the difference between the promotional and standard price cannot be claimed back as credit. Missing an offer before it closes is not a ground for a refund or for the price to be honoured afterwards.

The platform's accounts are anonymous and secured by a single random access token, with no email, password, or identity check. Keep your access token private, because anyone who has it can use your balance.

If you believe a payment was made in error, sent to the wrong network, or made without your authorization, contact support promptly with the details. The sooner you reach out, the more we may be able to help.

Please remember that, because cryptocurrency transactions are irreversible, we cannot guarantee recovery of a mistaken or unauthorized payment. We will, however, review each report individually and do what we reasonably can to assist.

To request a review under this policy, contact our support team via the support tickets page in your dashboard.

To help us look into your case quickly, please include the relevant transaction details, such as the date, amount, cryptocurrency and network used, and the transaction hash, along with a clear description of the issue.

Every request is reviewed individually and on its own merits. We will get back to you with a decision and, where appropriate, the next steps.